Privacy Policy

Effective Date: May 29, 2026 | Last Updated: May 30, 2026

Carrot Labs Group LLC ("Carrot Labs," "we," "us," or "our") operates carrotlabsresearch.com. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website or place an order.

1. Information We Collect

We may collect the following categories of information:

Identity & Contact: Name, email address, shipping address, and mobile phone number when you create an account or place an order. If you provide a mobile number, we use it to send you order and shipping status updates by SMS text message.
Payment Information: Payment card details or crypto wallet addresses. Card data is processed by our payment processors and not stored on our servers.
Usage Data: IP address, browser type, pages visited, and referring URLs collected automatically via server logs and analytics.
Communications: Emails or messages you send us.

2. How We Use Your Information

To process and fulfill orders
To send order confirmations, shipping updates, and receipts
To send research catalog updates and promotional emails (you may opt out at any time)
To comply with legal obligations and respond to lawful requests
To detect and prevent fraud

3. Sharing of Information

We do not sell your personal information. We share data only with:

Payment processors to complete transactions
Shipping carriers to deliver orders
Email service providers for transactional and marketing communications
Law enforcement or regulators when required by law

4. SMS / Text Messaging

If you provide a mobile phone number at checkout or in your account, you consent to receive transactional SMS text messages from Carrot Labs about your order — such as payment instructions, payment confirmation, and shipping and tracking updates. Message frequency varies by order activity. Message and data rates may apply.

You can opt out of SMS at any time by replying STOP to any message; reply HELP for help. Opting out of SMS will not affect your ability to place orders or receive updates by email.

We do not sell or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with the messaging providers strictly needed to deliver the texts you requested, and with shipping carriers to fulfill your order.

5. Cookies

We use cookies for session management, age-gate verification, and basic analytics. You may disable cookies in your browser settings; however, certain site features may not function properly.

6. Data Retention

We retain your personal data as long as necessary to provide services and comply with applicable laws. Order records are typically retained for 7 years for tax and accounting purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at info@carrotlabsresearch.com.

8. Security

We use SSL encryption and industry-standard security practices to protect your data. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Children

Our website is not directed to individuals under 21 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised effective date.

11. Contact

Carrot Labs Group LLC
30 N Gould St Ste N, Sheridan, WY 82801
info@carrotlabsresearch.com